Refund and Returns Policy

Effective Date: 03/19/2024

Returns Policy:

• We allow returns for all purchases.
• Discounted items are not applicable as our website does not offer discounts.
• All items can be returned.

Authorization Requirement:

• Customers must obtain authorization before returning an item.

Return Package Requirements:

• Customers must include proof of purchase in the return package along with the item.

Postmark Deadline:

• Return packages must be postmarked within 30 days from the date of purchase.

Processing Time:

• Returns will be processed within 7 days of receipt.

Notification:

• Customers will receive an email notification once their returns have been processed.

Return Shipping:

• Customers are responsible for return shipping costs.

Return Address:

• Please send return packages to: MICROPOWERENG LTD Office 9697, 182-184 High Street North, East Ham, London, E6 2JA United Kingdom
• MICROPOWERENG (PVT) LTD No 20 Dewala Road Mampe, 10300, Sri Lanka

Restocking Fees:

• We do not charge restocking fees.

Additional Guidelines:

• No other guidelines or rules regarding returns are applicable.

Customer Service:

• Phone Number: +94 (011) 261 5635
• Email Address: info@micropowereng.com

If you have any further questions or concerns regarding our return and refund policy, please don’t hesitate to contact us.